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Common FAQ's
How do I add a new Account Card to my account?
If you haven’t reached your Account Card limit you can add a new Account Card from the Account Cards screen using the 'Add a New Card' panel.
I've lost my Account Card, What should I do?
If you have lost your Account Card please visit the Account Card screen, find your lost card in the list of your Account Cards and set the card as lost using the 'Mark as Lost' button. Your card will now be marked as lost and will be unusable. Remem
How do I use a Voucher?
If you have vouchers assigned to your account these vouchers are always available to be applied to your purchase at till point (Presuming all voucher requirements are fulfilled). You can also use Auto-Apply to pre-set vouchers in a pending state on
What is the Default Account Card?
The Default Account Card is your chosen card to have Auto-Apply vouchers set to using the Auto-Apply section of a selected voucher from the Vouchers screen. This card can be changed whenever you like from the Account Card screen. This status does no
I've just found my Account Card after marking it as lost, what should I do?
If a card has been marked as lost there is no way of undoing this. This is for security reasons to ensure your card cannot be re-activated by another person. To continue using this service you will have to pick up a new card and add it into your acc
How do I reset my Password?
To reset your password go to your Account Details screen, scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password. Fill each of these fields with their required values and hit the
How do I change my Email Address?
To change your registered Email address (The Email address you use to login to this site with) simply go to your 'Account Details' screen and expand the 'Contact' panel. Within this panel you will find a section titled ‘Change your Email Address’; f
The Site Map is not centring in on my location.
The Site Map will centre in on your location if you are using a GPS device. If the website can't find a valid GPS signal (On either a GPS enabled device or a non GPS device) it then falls back on your accounts 'Default Location' which can be setup i
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